Refund Policy

DXB Gadgets
Last Updated: [21, November, 2025]

At DXB Gadgets, we aim to provide high quality products and a smooth shopping experience. This Refund Policy explains how and when refunds are processed for purchases made on dxbgadgets.ae and dxbgadgets.com.

1. Refund Eligibility

A refund may be issued under the following conditions:

  • The product has a verified technical issue within 30 days of delivery

  • The issue is not caused by customer misuse, damage, or negligence

  • The product is returned with the original box and all accessories

  • The product passes inspection by our technical team

2. Full Refund Conditions

A 100% refund may be issued if:

  • A manufacturing or functional defect is confirmed

  • The issue occurs within the return or warranty period

  • The product condition meets return requirements

Refunds will be processed after successful inspection and approval.

3. Non-Refundable Cases

Refunds will not be issued if:

  • The product is damaged by the customer

  • There is water, liquid, or physical damage

  • Battery performance or normal battery wear is the only concern

  • Accessories, packaging, or original box are missing

  • Unauthorized repairs or software modifications are detected

4. Refund Method

  • Refunds are processed to the original payment method

  • For Cash on Delivery (COD) orders, refunds may be issued via bank transfer or store-approved method

5. Refund Processing Time

  • Refunds are typically processed within 5 to 10 working days after approval

  • Processing time may vary depending on banks or payment providers

6. Delivery & Service Charges

  • Delivery and service charges are non-refundable, unless otherwise approved by DXB Gadgets

  • In approved defect cases, return shipping may be arranged by DXB Gadgets

7. Right to Refuse Refund

DXB Gadgets reserves the right to refuse refunds if the product does not meet the refund conditions or fails inspection.

8. Contact for Refunds

For refund-related inquiries, please contact our support team:

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